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Consumer rights protection for buisness

Consumer protection for business is the practice of protecting suppliers and buyers of goods and services from unfair practices in the marketplace.

Consumer protection measures are aimed to prevent businesses from engaging in fraud or certain unfair practices in order to gain an advantage over competitors or mislead consumers.

In Moldova, the Agency for Consumer Protection and Market Surveillance is an administrative body responsible for implementing state policy in the areas of activity entrusted to it.

8. The Agency carries out the functions established by this Regulation in the following areas:

1) market supervision in relation to non-food products and compliance of services rendered (including tourism);

2) consumer protection;

3) metrology;

4) supervision and state control over gambling activities;

5) repealed;

6) compliance with licensing conditions according to the area of competence.

The State Inspectorate for Supervision of Production of Non-Food Products and Consumer Protection the subordinate organization to Ministerului Dezvoltării Economice și Digitalizării

List of institutions that protect consumer rights in various areas. Which services are responsible for what and their contact information

  • 1) State Inspectorate for Supervision of Non-Food Production and Consumer Protection (ISSPNPC)

    Protects the rights of consumers who have purchased goods/services.
    Website: www.consumator.gov.md
    Tel.: Linia verde 0 800-28-028, Linia consumatorului (022) 51-51-51
    email: secretariat@isspnpc.gov.md
    Address: MD-2012, mun.Chișinău, str. Vasile Alecsandri 78.

  • 2) National Food Safety Agency (ANSA)

    Deals with the protection of consumer rights in the field of food products.
    Website: www.ansa.gov.md
    Tel.: Line 0800 800 33, Line consumatorului 022 511 511
    email: info@ansa.gov.md
    Address: MD-2009, mun.Chișinău, str. Mihail Kogălniceanu 63

  • 3) Technical Supervision Agency (AST)

    Protects the rights of consumers in the field of industrial safety and construction.
    Website: www.inst.gov.md
    Tel: Anticamera: 022-23-80-24; Cancelaria: 022-24-25-84
    email: secretariat@inst.gov.md
    Address: MD-2012, mun. Chişinău, str. Alexandr Pușkin 22

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